Policy
How the Service Works
On-Demand Support 365 is designed to provide you with reliable and efficient technical support 365 days a year. Our US-based technicians are available to assist you with a wide range of tech issues, including troubleshooting computers, printers, home networks, smartphones, and smart home devices. Support is offered through live chat and remote login sessions, ensuring that you can get the help you need from the comfort of your home. Our goal is to resolve your issues quickly and professionally, giving you peace of mind for all your devices.
Wait Times and Availability
While we strive to provide immediate assistance, there may be times when our technicians are handling other support requests. During these busy periods, you may experience a short wait time before being connected to a technician. On average, wait times are ten minutes or less, but we ask for your understanding and patience should occasional delays occur. Rest assured; our team works diligently to address every customer’s needs as quickly as possible while maintaining the quality of service you expect.
Billing and Cancellation
Your subscription to On-Demand Support 365 is billed once per month as part of a 12-month cycle. After completing the initial 12-month term, you have the flexibility to cancel your subscription at any time without penalty. Until the end of the 12-month cycle, your subscription remains active, and billing will continue as scheduled. Please note that partial refunds are not available for cancellations made mid-cycle.
Limitations of Remote Support
We are committed to delivering the best possible remote assistance, but it’s important to acknowledge that not all technical problems can be resolved remotely. Some hardware issues or situations requiring physical repairs may be beyond the scope of our services. In such cases, our technicians will do their best to guide you with next steps, including recommendations for in-person service if necessary. Your satisfaction is our top priority, and we aim to provide as much assistance as possible within the scope of remote support.